Join to apply for the Senior Technical Account Manager role at Compass.uol.We are seeking a highly motivated, customer-focused Technical Account Manager (TAM) to act as a trusted advisor and advocate for our customers across AWS resale, managed services, and professional services engagements—driving exceptional customer experiences and long-term success.You will meet regularly with your customers to assess their business goals and technical challenges, creating and executing strategies to drive healthy adoption and use of AWS services. The close relationships developed with your customers will help them confidently adopt the cloud, stay on budget, achieve faster business outcomes, and ultimately maximize their investment in AWS.ResponsibilitiesServe as a customer advocate and trusted advisor for assigned customers across AWS resale, managed services, and professional services engagementsDevelop deep relationships with customers, understanding their business needs and technical challengesProvide ongoing consultative guidance, focusing on areas like cloud optimization, modernization, and AWS adoptionEnsure AWS environments remain operationally healthy and optimized by proactively monitoring usage and identifying areas for improvement or immediate actionManage communication with customers throughout services engagements to ensure high customer satisfaction and achievement of defined objectivesKeep AWS partners informed on the status of AWS-funded projects and other joint services engagementsEngage with a broad range of stakeholders from developers to C-suite executivesImprove customer satisfaction and retention through regular cloud optimization reviews, customer success plans, and executive business reviewsActively report on customer satisfaction issues, usage trends, and renewal risksAnticipate risks to account health and develop mitigation strategiesTrack and update customer engagement metrics on an ongoing basisSupport customer onboarding and backend operational activitiesBe available on a limited, as-needed basis to address urgent matters outside normal business hoursIntroduce customers to new Compass products and services that may benefit their businessAssist in proposal development, demand planning, and other pre-sales activitiesQualifications5+ years of experience as a technical account manager, technical customer success manager, cloud consultant, cloud analyst, cloud architect, or similarCustomer-facing experience with the ability to clearly articulate to small and large audiencesExperience managing multiple customers and tasks in a fast-paced environmentExcellent customer service and conflict resolution skillsStrong analytical and problem-solving skillsExperience with AWS or other cloud platformsUnderstanding of two or more of the following areas: Customer Success and Account Strategy, Governance and Compliance, FinOps, Infrastructure as Code, Migration and Modernization, Cloud Security, DevOps, Cloud Architecture and DesignDesire to deliver the best results for customersPreferred QualificationsFamiliarity with the AWS Well-Architected Framework and applying its pillars to customer environmentsExperience using cloud management platforms such as Tanzu CloudHealthAWS certification at the Associate level or aboveCompass Inc discloses salary range information based on fairness and transparency. A reasonable estimate for a Sr. Technical Account Manager range is $135k–$170k per year + bonus based on sales.Relevant roles include Strategic Customer Success Account Manager, Technical Account Manager (Remote, BRA), and similar positions.
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