Artificial Intelligence Operations Specialist
This is a full-time role that requires exceptional customer service skills and practical knowledge of artificial intelligence. The successful candidate will be responsible for providing technical support to clients, onboarding new accounts, and exploring new use cases.
About the Role
* Carry out the onboarding of new accounts received by the team.
* Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
* Provide technical support to clients on the AI built.
Key Qualifications
* Proven experience in Customer Experience roles or technical support.
* Ability to analyze data and use it in making customer-oriented decisions.
* Practical experience in creating and managing JSONs.
* Knowledge of process automation, preferably with experience using Zapier.
* Ability to work in a team and adapt to dynamic and changing environments.
* Strong passion for technology, innovation, and artificial intelligence.
* Excellent verbal and written communication skills.
Benefits Package
* Language Classes: Access to language classes (English) to enhance communication skills.
* OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
* Paid Time Off: 25 days/year of paid vacations and holidays.
* Soft Hybrid Work: We meet 3 days/month in our office; the rest of the time you can work remotely.
Job Details
* Seniority level: Associate.
* Employment type: Full-time.
* Job function: Customer Service.
* Industries: IT Services and IT Consulting.