We're looking for someone curious, proactive, and eager to learn. You don't need prior experience—we'll train you from the ground up.
If you're organized, detail-oriented, and love solving problems, this role might be a great fit.
Who is SOLO MEDIA GROUP?
We are a fully remote company that works with some of the coolest brands in eCommerce — from fast-growing startups to culture-shaping names you've definitely heard of. Our team thrives on curiosity, creativity, and collaboration. We're builders by nature, always looking for smarter, cleaner, more innovative ways to push eCommerce forward.
We keep things fun but focused — the culture here is chill, but the work is sharp. Everyone's ideas are welcome, and problem-solving is a team sport.
After a year with us, you'll get real perks: paid vacation, paid job-related education, and covered trips to conferences so you can keep learning and stay inspired.
Key Responsibilities (What You'll Learn to Do):Communication & Client Interaction
* Monitor Slack and email to stay on top of client messages.
* Join client conversations and support communication and problem-solving.
* Act as a bilingual bridge (Spanish-English) between our clients and internal team.
* Help with brainstorming, strategy sessions, and progress check-ins.
Team Coordination & Task Management
* Take notes in client meetings and turn them into clear action items.
* Work closely with developers to make sure everyone knows what they're working on.
* Keep track of how much time clients have left in their support hours and help communicate that.
* Assist in reviewing client websites for design, performance, and SEO opportunities.
* Help with small fixes or hands-on tasks as needed (we'll teach you how).
Quality Assurance & Helpdesk
* Review team work before sending it to clients to ensure it's polished.
* Help manage Helpdesk tickets—creating, tracking, and following up.
* Record Loom videos to explain processes or answer common questions.
Support & Organization
* Coordinate with support teams to solve any blockers.
* Help with planning project timelines and estimating work.
* Organize and maintain client assets like brand files, photos, etc.
Requirements (What We're Looking For):
* Bilingual in Spanish and English—both written and spoken.
* Curious, motivated, and open to learning new tools, platforms, and processes.
* Comfortable with written communication and staying organized.
* Willing to learn tools like Shopify, ClickUp, Asana, Slack, and basic apps like Klaviyo, Gorgias, and Hotjar.
* A team player who enjoys solving problems and figuring things out.
* Able to handle multiple tasks without losing track of the details.
Nice-to-Have (But Not Required):
* Any exposure to Shopify or e-commerce tools.
* Familiarity with tools like Loom, Trello, or Discord.
* A background in customer service, admin, or support roles.