We're seeking a Technical Support Specialist to provide top-notch support to our customers.
As a key member of our team, you'll handle support tickets and deliver timely, effective solutions. You'll work closely with our engineering team to reproduce and resolve complex issues. Your technical expertise will be essential in troubleshooting and resolving problems.
* Key Responsibilities:
1. Handle customer inquiries via support tickets and provide prompt, accurate responses.
2. Collaborate with the engineering team to troubleshoot and resolve technical issues.
3. Work closely with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
4. Contribute to knowledge sharing by writing technical blog posts, creating documentation, and sharing expertise.
The Ideal Candidate:
* Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have.
* Excellent problem-solving skills with a knack for troubleshooting.
* Exceptional English written and verbal communication skills to effectively interact with customers and team members.
* A collaborative spirit and the ability to work effectively in a fast-paced, global team.
* Time zone: GMT -5 to GMT -2
What We Offer:
* Cutting-edge technology: Work with the latest API gateway and API management technologies.
* Global impact: Contribute to a product used by organizations worldwide.
* Career growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative culture: Join a supportive and passionate team that values innovation and teamwork.
* Open source pioneer: Our flagship open-source Ingress Controller boasts over 3.5 billion downloads and global usage.