Head of Account Management
Remote · Full-time
About the Role
We are looking for a Head of Account Management in Europe to take ownership of our account management domain. In this role, you will define the strategy, structure, and practices that shape how we manage and grow our client relationships. You will be responsible for ensuring that our products and services deliver measurable value, while driving long-term retention and revenue growth across our portfolio.
Key Responsibilities
* Define and lead the overall account management strategy, ensuring it aligns with company goals and client needs.
* Build and maintain senior-level relationships with key clients, including casinos, online gaming platforms, and other gambling-related businesses.
* Drive account growth by identifying opportunities to expand service offerings, increase retention, and maximize client value.
* Serve as the strategic partner and escalation point for high-value accounts.
* Collaborate with commercial, product, compliance, and legal functions to deliver integrated solutions.
* Establish frameworks for contract negotiation and renewals that balance client satisfaction with company objectives.
* Monitor account performance, analyze data, and provide actionable insights that inform decision-making and strategy.
* Ensure client relationships remain compliant with European gaming and gambling regulations.
* Identify and execute cross-sell and upsell opportunities in partnership with commercial teams.
* Act as a thought leader, regularly sharing product updates, market intelligence, and industry trends with clients.
Requirements:
Qualifications
* Strong expertise in the European gaming and gambling industry, including regulations, competitors, and emerging trends.
* Significant experience in account management or client success, ideally in a senior or domain leadership capacity.
* Commercially driven, with proven ability to influence account growth strategies and deliver results.
* Skilled in contract negotiation, stakeholder management, and building trusted client partnerships.
* Analytical mindset with the ability to turn data into strategic insights and actions.
* Exceptional verbal and written communication skills.
* Customer-focused, adaptable, and resilient in a fast-moving environment.