About our team
Job description
We are seeking an experienced professional to manage our service operations. This role involves overseeing SLAs, incident processes, and on-call coverage. The ideal candidate will have a strong background in IT operations, managed services, or enterprise support.
* Design and maintain an on-call and coverage plan that ensures all critical skills are available when needed.
* Own the incident management process for your accounts: priorities, roles, communication cadence, escalations, and post-incident reviews.
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