Job Overview
This role is a key position in driving the success of our food delivery operations. The ideal candidate will have experience in logistics, on-ground operations, or city launches and possess strong analytical thinking and problem-solving skills.
Responsibilities
* Directly accountable for key operational KPIs such as SLA, cost-per-order, and fleet utilization to ensure efficient operations.
* Lead a team of Fleet Ops Leads (FOLs) to execute and monitor on-ground operations, providing guidance and support to achieve business objectives.
* Develop and drive city-level operational playbooks, incentive schemes, and engagement models to enhance customer satisfaction and retention.
* Serve as the core link between central ops, 3PL/freelancer fleets, and city-level restaurant partners to facilitate smooth execution and resolve any operational issues.
* Use data and partner feedback to identify bottlenecks and roll out scalable solutions to improve overall performance.
Requirements
* 4+ years of experience in logistics, on-ground ops, or city launches.
* Experience in managing field teams, ground execution, or supply onboarding in fast-paced environments.
* Willingness to travel or relocate between assigned cities.
* Prior experience in food delivery, ride-hailing, or logistics tech platforms.
* Strong analytical thinking and problem-solving skills with the ability to make data-driven decisions in fast-paced, ambiguous environments.
Highlights
* The opportunity to be part of a rapidly growing global food delivery business and contribute to the industry's transformation journey.
* A hands-on role with high impact, strong ownership, and decision-making autonomy in a fast-growing logistics environment.
* The chance to scale city-level operations from the ground up, work with diverse partners, and lead local execution with real-time impact.
About This Role
This position offers a unique blend of strategic planning, operational execution, and leadership development. If you are a results-driven professional with a passion for logistics and customer satisfaction, this could be an excellent opportunity for you.