IT Support Analyst Role
We are seeking an IT Support Analyst to provide remote computer and IT system support to employees. This role requires excellent customer service and problem-solving skills, a process-oriented mindset, and the ability to work efficiently individually and as part of a larger team.
Key Responsibilities
* Analyze issues and develop solutions
* Troubleshoot system, application, and hardware issues
* Ensure customers are updated on ticket progress
* Work remotely with customers to resolve problems
* Utilize internal knowledge base to provide and find solutions to known issues
* Research and resolve issues using external information when needed
* Update the ticket tracking system with status and fixes
* Evaluate and escalate issues to necessary parties as required
Qualifications
* Associate's degree in Information Systems or equivalent experience
* Deliver IT solutions within a corporate environment
* Experience working in mixed Mac and Windows environments
* Familiarity with advertising and marketing industries, centrally managed environments, and supporting A/V systems