Key Role
The position requires a professional to troubleshoot complex customer requests, manage the global support queue and backlog, and ensure exceptional service for valued customers.
Main Responsibilities
* Deliver technical solutions to escalated cases, resolving issues efficiently.
* Provide personalized customer experience through proactive engagement.
* Strengthen partnerships with clients through technical excellence and accountability.
Technical Expertise
* Analyze web applications using Chrome Developer Tools to identify and resolve front-end issues.
* Perform API testing and validation using tools like Postman or cURL to ensure high-quality results.
* Investigate and resolve IIS and SSL diagnostics on Windows Application Servers to maintain optimal performance.