OverviewNSC Global is currently looking for a Desktop Support Engineer to join our growing company.NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK, and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.PositionDesktop Support EngineerJob TypeDirect Hire (W2) with NSC GlobalStart DateImmediatelyResponsibilitiesMaintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.Document, upgrade, or replace hardware and software systems.Support and maintain user account information, including rights, security, and group memberships.Perform tasks requiring an associate’s degree or 5+ years of experience in the field.Apply experience and judgment to plan and accomplish goals.Position DescriptionHandle incoming help requests via telephone and work orders courteously.Document all user information and issues accurately.Build rapport and gather problem details from users.Prioritize, schedule, and escalate problems as needed.Record and track the troubleshooting process until resolution.Use diagnostic utilities and resources for problem resolution.Learn and support organizational hardware and software.Perform hands-on fixes, including software installation, upgrades, and system configuration.Test solutions and follow up post-resolution.Create help sheets and knowledge base articles.QualificationsKnowledge & ExperienceKnowledge of computer hardware basics.Experience with Windows and Mac OS X.Application support experience.Familiarity with diagnostic utilities.Understanding of organizational goals.Excellent communication skills.Strong interpersonal and documentation skills.Personal AttributesResearch skills for diverse computing issues.Quick learner and information retention.Ability to communicate technical ideas clearly.Self-motivated and attentive to detail.Analytical and problem-solving skills.Ability to prioritize under pressure.Customer service orientation.Teamwork experience.Soft SkillsThought Process: Ability to understand and explain technical concepts, solve complex problems, and manage priorities.Interpersonal: Excellent customer service, communication, and negotiation skills. Ability to motivate and work collaboratively.Physical: Ability to sit, manipulate keyboard, move between buildings, and lift up to 40 lbs.
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