About Operations Specialist Role
Operations Specialists are pivotal in the success of courier services, ensuring seamless delivery routes and effective communication between drivers and shippers.
This role involves monitoring ongoing delivery operations, fostering strong relationships with delivery teams, and resolving any issues that may arise during the delivery process.
* Maintaining accurate records of delivery progress
* Resolving customer complaints in a professional manner
* Collaborating with cross-functional teams to optimize delivery routes and schedules