IT Support Professional
Become a key player in providing top-notch support to users, ensuring their experience is seamless and efficient.
* Manage incoming calls and incidents through various platforms.
* Document all interactions and register incidents promptly.
* Prioritize and resolve workstation computer equipment issues with urgency.
* Offer guidance on non-workstation-related processes and procedures.
* Analyze service failures and follow up on tickets for timely resolution.
* Report major incidents and analyze performance metrics to enhance the overall service delivery.
Required Skills:
* Fluent English
* Expertise in IT Service Management tools
* Proactive attitude and excellent communication skills
* Critical thinking, problem-solving, and adaptability skills
* Administrative skills, including attention to detail and organization
We offer:
* A dynamic work environment that fosters growth and innovation
* Ongoing training and development opportunities
* The chance to collaborate with diverse teams and individuals