Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences.
Key Responsibilities
Relationship Management:
* Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met.
Primary Point of Contact:
* Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.
Loyalty & Rewards:
* Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.
Collaboration with Internal Teams:
* Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.
Data-Driven Strategies:
* Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.
Proactive Issue Resolution:
* Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.
What We're Looking For
* Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
* Strong interpersonal skills with a passion for delivering top-tier customer experiences.
* Exceptional organizational skills and the ability to multitask in a fast-paced environment.
* Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
* Analytical mindset with the ability to use data to drive decisions.
* Fluent in English; additional languages are a plus.
What We Offer
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* Competitive salary and performance-based incentives.
* The chance to work with a passionate team in an innovative industry.
Perks at Gamdom:
* Fully remote - work from anywhere in the world
* Flexible schedule
* 30 days of paid time off
* Equipment allowance
Join Us
Become a vital part of delivering memorable experiences for our VIP players. Apply now to be part of Gamdom's exciting journey in the iGaming and crypto space