At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.
Must‑Haves
Kubernetes
Traefik
Docker
Deep understanding of infrastructure
Communication
Excellent English: You will communicate with global customers and our engineering team daily. Fluency is non‑negotiable.
Mindset
Radically customer‑centric. You enjoy helping people solve technical blockers.
Logistics
Time Zone: Must be compatible with EST (US Eastern Time).
Shift: Late Shift / On‑Call model, including a 1-in‑3 weekend rotation.
Responsibilities
Bridge the Gap: Support our enterprise customers.
OSS Impact: Analyze issues in our Open Source projects, working with the core Traefik team to maintain top‑tier quality for millions of users.
Quality First: You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top‑quality.
Be the Advocate: You are customer‑centric by nature, obsessed with finding the best possible solution for the user.
Why Traefik Labs?
3.4B+ Downloads: Your work supports the world’s most popular cloud‑native proxy.
No Politics: We are a lean team where ideas compete on merit.
High Agency: We value "first principles" thinking and proactive problem solvers.
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