Overview
ATTENTION.
Provide timely responses to customer inquiries, by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards. Process orders, payments and customer accounts. Verify and resolve customer concerns.
Responsibilities
* Provide timely responses to customer inquiries by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards.
* Process orders, payments and customer accounts.
* Verify and resolve customer concerns.
Training and experience
* Complete high school;
* Fluent English REQUIRED
* Desirable experience with customer service, preferably in a call center;
* Knowledge of computers and rapid scanning;
* Written communication;
* Attention and concentration;
* Patience and tolerance;
* Communication skills under pressure.
Training schedule
Regardless of the work schedule, the training period takes place in person, from Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks.
Time / Work schedule
5×2 – Two days off per week, 1 day off between Monday and Friday + 1 day off between Saturday and Sunday.
We have early hours (nighttime additional + Uber to return home).
- At the moment the operation is operating in person, but if the goals are achieved after the first 3 months, the agent will have the possibility of going to home office.
Compensation and benefits
* The salary is R$ 2.032,05 per month + VT + Meal voucher OR food + SulAmérica dental plan + Unimed medical plan (with co-participation) + Opportunity to Growth
* ment after 3 m in operation + Leadership Development Plan+Language Development Plan.
* Home Office assistance in the amount of R$ 120.00 (after face-to-face period)
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