We are seeking a highly skilled Partner Success Specialist to join our team.
Job Description
This is a remote position with occasional traveling. We collaborate via secure platforms, so you'll need to have an open individual entrepreneur status in your country of residence.
Key Responsibilities:
* Act as a trusted advisor for partners on business matters related to our platform.
* Foster strong, long-term relationships with partners via personal and online meetings, positioning us as a reliable and easy-to-work-with provider.
* Participate in industry-related expos and events.
* Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
* Assist in resolving partner concerns and mitigating dissatisfaction.
* Encourage partners to share expertise within the community.
* Facilitate connections between partners and other teams.
* Monitor partner compliance with our community policies and rules.
Partner Onboarding:
* Lead the onboarding process for new partners, ensuring a smooth start within our ecosystem.
* Ensure partners are well-informed about our policies, team structure, pricing, billing, support, and development procedures.
Collaboration & Business Development:
* Develop a deep understanding of partners' businesses, market specifics, and unique needs.
* Support partners in migrating their customers to our platform, ensuring smooth transitions.
* Monitor partners' business success, identifying challenges and opportunities for growth.
* Engage with technology partners to drive collaboration and lead exchange.
* Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
* Conduct market research to identify growth opportunities.
Career Requirements:
* Bachelor degree.
* Experience in sales or customer service roles in IT sphere.
* Full professional proficiency in English, Portuguese, and Spanish at a working fluent level.
* Recorded public speaking experience would be considered as a big plus.
* Excellent memory, developed logical thinking, the ability to analyze information and draw conclusions from it.
* Time-management skills in saturated work environment.
* High productivity and speed of work.
We Offer:
* Involvement in the growth and development of an international product technological company with a global reputation.
* Corporate and individual professional training — available after the probation period.
* Paid medical leave — 100% pay for the first 10 working days.
* Sick leave — 5 paid days annually, available from the first day.
* Tech equipment rent reimbursement (35 USD gross/month)
* Parental and baby bonding leave.
* Family days and gifts.
* Company swag store.