Key Account Manager Role
CAS delivers groundbreaking innovations that benefit the world by combining customer success expertise with business development activities, focusing on consultative engagement, solution-oriented selling, and collaborative account management.
The role supports delivering services that combine customer success expertise with business development activities, focusing on consultative engagement, solution-oriented selling, and collaborative account management. This includes:
* Facilitating onboarding and enablement sessions for CAS users to ensure a smooth transition.
* Providing guidance to help customers realize the full value of CAS solutions, enhancing their overall experience.
* Maintaining strong relationships across multiple levels within client organizations to foster long-term growth.
* Identifying opportunities to grow, retain, and cross-sell within existing accounts, driving revenue expansion.
* Developing a pipeline of new business opportunities in the assigned territory, utilizing market insights and competitive analysis.
* Conducting prospecting activities, including calls, emails, and presentations, to build awareness of CAS solutions.
* Delivering compelling presentations and messaging to stakeholders, showcasing CAS solutions' value proposition.
* Supporting marketing activities such as workshops, seminars, and industry events to expand the customer base.
* Representing CAS at conferences and trade shows as agreed upon, ensuring a strong brand presence.
* Maintaining accurate records of activities and opportunities in CRM (Salesforce/LEX) to inform data-driven decisions.
* Providing regular progress updates on engagement metrics and deliverables, ensuring transparency and accountability.