Job Opportunity:
As a seasoned Talent Manager, you will play a pivotal role in driving the recruitment delivery process for customer-side non-technical roles at our organization.
Key Responsibilities:
* Act as the primary point of contact between Internal Delivery and Talent Fulfilment teams.
* Manage end-to-end fulfilment for multiple client requirements concurrently.
* Conduct talent pool assessments to identify supply-demand gaps.
* Activate external sourcing channels when internal supply is insufficient.
* Oversee resource planning and capacity management to ensure timely ramp-ups for customer-side roles.
* Collaborate with Delivery Leads to understand project requirements and talent expectations.
* Ensure data accuracy and visibility across systems by maintaining reports on hiring pipelines, fulfilment progress, and performance metrics.
* Track and report fulfilment metrics, including fill rates, turnaround times, and candidate quality.
* Partner with recruiting and sourcing teams to improve process efficiency and hiring velocity.
* Deliver a strong stakeholder experience through proactive communication and alignment on timelines and expectations.
Qualifications & Experience:
* 7–12 years of experience in talent operations, recruitment delivery, or resource planning within IT services, outsourcing, or global staffing environments.
* Proven experience in client-side hiring setups and resource & capacity management.
* Experience handling multiple simultaneous delivery pipelines and managing cross-functional stakeholders.
* Working knowledge of Google tools (Sheets, Docs, Drive) for tracking and reporting.
* Data analysis and reporting skills — able to extract insights, identify trends, and drive data-backed decisions.
* Excellent communication, organization, and stakeholder management skills.
* Demonstrated ability to operate independently in a remote, fast-paced environment.
* Experience working across global time zones and in cross-cultural teams.
Soft Skills:
* Strong stakeholder communication and collaboration skills.
* Analytical mindset with attention to detail.
* Adaptability — thrives in ambiguity and rapidly changing environments.
* Proactive problem solver with a focus on ownership over hierarchy.
* Comfortable handling multiple priorities and working under tight timelines.
Ideal Candidate Profile:
The ideal candidate is a hands-on operator who thrives at the intersection of talent fulfilment, data-driven decision-making, and stakeholder management. They should be proactive, outcome-oriented, and capable of maintaining operational excellence in a high-speed environment.