Job Title: IT Support Analyst Contract 3M
As a remote IT support specialist in Brazil, you will be responsible for delivering top-notch computer and IT system support to clients. Your key responsibilities will include analyzing complex issues, troubleshooting systems, ensuring timely customer updates, and working collaboratively with customers to resolve problems.
Additional requirements of this role include utilizing internal knowledge bases, conducting thorough research and resolving issues efficiently, updating ticket tracking systems, and escalating necessary parties when required.
For this position, we are looking for an individual with an associate's degree in information systems or equivalent experience. Desired skills include proficiency in IT solution delivery, mixed Mac and Windows environments, and prior experience in the Advertising and/or Marketing industry.
Qualifications:
* Associate's degree in information systems or equivalent experience
* Proficiency in IT solution delivery
* Mixed Mac and Windows environments
* Experience in the Advertising and/or Marketing industry
Benefits of this job include the opportunity to work remotely in Brazil, flexibility in work hours, and the chance to develop your skills and expertise in the field of IT support.