Optimize delivery performance and drive operational excellence as an Operational Specialist.
Join a dynamic team and take ownership of ongoing deliveries, providing critical support to drivers and shippers via phone and live chat.
* Fluency in English is required for this role
* Must be able to work within Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support is highly valued
What You'll Do
You will oversee daily operations, ensuring timely and efficient delivery of packages. Your expertise will help us navigate complex logistical challenges and deliver exceptional results.
We are looking for someone who can provide excellent customer service, resolve issues promptly, and maintain open communication with our team members.
Your skills in problem-solving, adaptability, and attention to detail will enable you to thrive in this fast-paced environment.
* Key Responsibilities:
* • Manage daily operations and prioritize tasks effectively
* • Provide top-notch customer service and support
* • Collaborate with drivers and shippers to resolve issues and improve processes
* • Analyze data and make informed decisions to optimize performance