Sr.
Application supports individual liaises between IT and business stakeholders to support the most complex application needs.
Provides technical direction and guidance for a wide array of application / infrastructure activities supporting the business applications, processes & procedures across the enterprise.
Develops strategic stakeholder relationships within the business units to ensure client satisfaction with complex IT design and the development of efficient business systems.
Key deliverables and responsibilities include:
Participate in architectural discussion and to evaluate the applicability and usefulness of proposed solutionsResponsible for the support and implementation of solutions and to ensure successful introduction across the organization & with clientsPerform technical analysis and prepare recommendations as neededAct as the key liaison across all functional areas, including business units, the information technology department, and outside vendorsPossess a broad knowledge of technical skills and use them to effectively coordinate team members with the supported businessesFacilitate decision making and arbitration relating to trade-offs both within and between different solutionsPossess strong analytical, troubleshooting skills and incident management skillsUtilize the appropriate technologies and ensure that customers have the solutions best suited to their requirementsCollaborate with operations teams to ensure solution compatibility with company standardsOverseeing key operational controls to ensure ongoing operating effectivenessMust be a self-starter and self-motivated and be able to prioritize accordingly depending on demands from businesses and app/dev teamsBe comfortable talking to development, production and infrastructure teams Must Haves: Bachelor's degree in a related discipline or equivalent work experience required, advanced degree is beneficial5+ years of related Production support experience required, experience in the securities or financial services industry is a plusStrong interpersonal skills, proven ability to work with Global Teams, and growth mindset Plusses: Advanced proficiency in DevOps, Agile, & Lean is a plusBusiness knowledge of Securities, Fund Accounting, Collateral, and Tri-Party Repo preferred but not a mustExperience in Platform Engineering, Cloud, Virtual, MQ, Database, Network, ITIL, Service Management preferred