Company DescriptionWe are the IT of the Würth Group. With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves on being a reliable partner for companies looking for a global IT solution. Würth is a fast-growing family-owned business with a long tradition.Role DescriptionWe are seeking alocal SAP 2nd & 3rd Level Support Team Coordinador at our Cotia site. In a hybrid work model you will be part of an international, innovative team that values diversity, development, and collaboration. This role involves working closely with cross-functional teams to deliver high-quality, scalable, and performant commerce applications. It is a hybrid position with at least 3 days on-site in the office in Cotia (this is mandatory).Key ResponsibilitiesLead and develop the local SAP 2nd & 3rd Level Support TeamEnsure compliance with local requirements (labor law, office presence, local processes)Responsible for salary and contract matters, local onboarding processes, and employee well-beingSupport local personnel development and feedback processesManage and monitor KPIs and SLAs in SAP supportPromote innovation and continuous improvement within the teamAct as an interface to internal and external stakeholdersWork closely with the functional manager to align technical goals and feedback loopsFoster team spirit and local corporate cultureRequired Qualifications:Fluent in EnglishWillingness to work at least 3 days per week on site in CotiaAt least 5 years of professional experience in the SAP environmentGood overall knowledge in SD, WM/EWM and MM, and deep knowledge in at least one areaProven experience in leading teams, ideally in a local contextExperience in stakeholder management and working with international teamsKnowledge of ITIL and agile methods is a plusStrong communication skills, empathy, assertiveness, and intercultural competence