Overview: * This role involves leveraging Salesforce Health Cloud capabilities to drive healthcare operations and outcomes. Key Responsibilities: * Act as a subject matter expert for Salesforce Health Cloud, providing functional and technical support. * Analyze business processes and identify opportunities to leverage Salesforce capabilities. * Translate business needs into user stories, system requirements, and functional specifications. * Configure Salesforce Health Cloud components, including Care Plans, Patient Timelines, Provider Networks, and custom workflows. * Collaborate with developers and administrators to design, test, and implement solutions. * Create and maintain reports, dashboards, and data visualizations to support clinical and business decision-making. * Ensure data integrity and compliance with healthcare regulations such as HIPAA. * Provide training and documentation for end users and stakeholders. Requirements: * 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role. * 1+ years of hands-on experience with Salesforce Health Cloud. * Strong understanding of healthcare workflows and patient engagement processes. * Ability to gather, document, and prioritize business and technical requirements. * Excellent communication and interpersonal skills with a focus on user experience. * 3-5 years of SQL experience for extracting, transforming, and analyzing patient and operational data. * Strong communication and storytelling skills to convey data findings in a patient-centered, outcome-oriented context. * Familiarity with healthcare data structures such as claims data (LAAD, Optum, etc.), pharmacy data, and outreach data (Salesforce). * Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to create clear, accessible dashboards and reports. * Experience collaborating with cross-functional teams including patient advocates, digital health product managers, patient services managers. * Proficiency with Excel/Google Sheets for ad hoc analyses and quick-turn reporting. * Detail-oriented mindset with the ability to work independently. Skills and Qualifications: