**Role**
The **Professional Services Project Manager** **- Latin America **is accountable for delivering professional services projects to Customers with best standards of quality and governance. He/she is the main point of contact for PS for customer satisfaction. Responsibilities include:
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Deliver successfully quality professional services projects to customers, in partnership with customer.** The role will interact with all levels of the organizations.
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Keep a healthy and seamless governance on projects and metrics: scope, margins, risks, schedule and project related KPIs**
**Accountabilities**
- Be the interface of TR to the clients and manage the clients’ expectations during the project execution stage.
- Manages one or more projects related to critical business goals for the global business partners
- Develops and tracks to detailed project plans, including scope, schedules, resource plans, communication plans, risk mitigation plans and issue resolution plans
- Manage the financial aspects of the project to ensure profit
- Tracks and resolves issues across multiple TR and client work streams involved in the project.
- Proactively identifies and provides mitigation plans for any potential risks to the project’s overall success.
- Develops a professional rapport with the internal and client project teams that interfaces with client and maintain an excellent level of client satisfaction.
- Reports status of the projects using TR selected tools to present the appropriate level of detail based on the target audience.
- May act as primary interface with the client regarding deliverables, change requests, and sign-off on status and requirements.
- Keeps healthy governance and successful project metrics and reports to the company
- Keeps project’s revenue forecast and revenue realization according the revenue plan
**Key Deliverables**
- Achieve Professional Services objectives within role of responsibility
- Orchestrate all deliverables within a client project, attaining to all successful aspects: customer satisfaction, scope, quality, profitability, margins and schedule.
- Maintain all projects attributes up to date and with a seamless governance
- Timely response and project related KPIs and reports on time
- Manage and report risks accordingly to the correct escalations level
- Efficient, clear and timely communication with project team, partners and key stakeholders
- Document efficiently and with quality all project documentation and ensure that the project team is doing the same
**Skill and Expertise**
- Strong organization, interpersonal, & communication skills
- Proven ability to engage a wide range of stakeholders in a matrix organization
- Excellent analytical problem solving skills
- Experience in Software Development Life Cycle(s), Agile development experience is a plus
- Proactive personality and proven leadership skills
- Experience in partnering with internal & external stakeholders
- Strong oral and written communication skills
- +5 years of Project Management experience in customer on-site implementations..
- BS/BA required; Preferably in Computer Science, Engineering, Business, or a combination of equivalent education and experience
- PMP Certification strongly desirable
- Languages: Portuguese as primary languange, English or Spanish as second language.
- Proven experience on TAX implementation or consulting projects.
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