Are you a problem-solving enthusiast with a passion for technology and complex problem
resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer
Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In
today’s world, the need for collaboration has become ever more important and the need for tools to
help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think
outside the box and deliver outstanding customer support. This role combines solution engineering
expertise with creative problem-solving to ensure our customers get the most out of their Magentrix
experience.
What You'll Do:
Provide expert-level technical support for Magentrix software, troubleshooting issues and
isolating root causes
Think quickly and critically to diagnose, investigate, and resolve complex technical
problems eƯiciently
Guide customers in navigating the platform and its various modules to ensure optimal use
and eƯiciency
Apply solution engineering principles to design and recommend tailored configurations,
integrations, and optimizations that meet customer needs
Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding
customer service at every interaction
Work closely with internal teams to escalate and resolve complex technical issues, sharing
innovative ideas to enhance support processes
Maintain and update Knowledge Base articles to improve self-service resources for clients
Provide regular status updates to management, clients, and all relevant stakeholders
Analyze customer needs and platform usage to provide strategic recommendations for
improved performance, functionality, and eƯiciency
Required Qualifications
5+ years of experience in Customer Support/Technical Support roles
Bachelor's degree in Computer Science, Information Technology, or equivalent
Fluent in English (spoken and written)
Strong problem-solving skills with deep investigative and analytical abilities
Excellent technical writing skills with experience creating clear, concise documentation and
knowledge base articles
Ability to work independently and think outside the box to solve technical challenges
Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
Current residence in Brazil
Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
Salesforce Administration
Experience with SAML-based SSO and identity management solutions
Customer Success experience
What Sets You Apart:
You're a fast thinker who thrives in dynamic environments
You have a knack for thinking outside the box
You're naturally curious and enjoy deep investigation
You can work independently while maintaining strong team collaboration
Why Join Us:
Join a growing, innovative company
Develop your skills with a supportive team
Career advancement opportunities and professional growth paths
Make a real impact on customer success
Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!