Job Description
We are seeking a highly skilled professional to fill the role of Technical Customer Support Representative. This is an excellent opportunity for someone who is passionate about providing exceptional customer service and support.
Key Responsibilities
* Provide timely and effective technical support to customers via phone, chat, and email
* Use critical thinking skills to listen to and understand customer needs, offering solutions that drive value and satisfaction
* Be involved in all aspects of support, including product demonstrations and customer education
* Perform core functions of technical support, configuration tasks, and scheduling
* Maintain high reliability in terms of on-time attendance and availability in assigned channels per shift schedule
Required Skills and Qualifications
Experience
* 2+ years of Level 1 support experience for a software-as-a-service (SaaS) product
* Excellent written and verbal English communication skills
* Great attention to detail and strong organizational skills
* Proven experience in a vibrant, dynamic startup environment
* Demonstrated ability to work independently or within a broader team
* Trustworthy, team-oriented, and transparent
Preferred Experience
* Experience supporting clinician environments, including veterinarian clinics, doctor offices, or hospitals
Benefits
Compensation and Benefits
* Competitive salary
* 15 days Paid Time Off (PTO), one floating day, three sick days, and national holidays
* Opportunities for growth and development
Others
About Our Company
We are a privately held, nearshore software development company providing outsourced development resources to North American companies. We are focused on providing world-class remote resources to work as valued client team members.
What We Offer
We offer a fast-paced, dynamic team environment where you can learn from your colleagues, grow your skills and experience building software, and be recognized for your contributions.
At our company, we believe that knowing your ideas are heard and matter, makes a difference. You get to own your job and be recognized for your contributions. We work with innovative and creative people, and making mistakes is human. Let's learn from them. Be transparent.