Job Description:
Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfill your career expectations in a fast-growing organization. As an IT Solution Specialist, you will be the global technical expert supporting end-user compute solutions, ensuring their integration and evolution across the company landscape. You will be responsible for managing enhancements, support, and the overall lifecycle of several IT solutions within End-User Services.
Your Missions:
Act as primary Level 2 support for incidents, request fulfillment, problems, and changes
Develop and maintain Level 1 & Level 2 solution documentation
Create and maintain technical documentation, including architecture diagrams, SOPs, and run books
Deploy applications and updates via Microsoft System Center Configuration Manager (SCCM), Intune/Endpoint Management portal, and Cloud Management Gateway
Configure Intune/Endpoint device profiles, conditional access policies, and mobile application management
Ensure support structure alignment with Service Delivery Managers and maintain solution KPIs
Participate in operational meetings with service partners and regional peers
Your Profile:
Experience in deploying, managing, and troubleshooting end-user compute environments
IT Service Desk/Helpdesk role
Creating and packaging applications for SCCM and Intune
Intune administration: Mobile Device Management, Autopilot, troubleshooting, device configuration profiles, conditional access policies
Experience with PowerShell scripting
Fluent English, both written and spoken, is mandatory