Support specialist

At Drip, we believe the world needs independent retail. Thousands of ecommerce brands all over the globe trust Drip to build engaging and profitable relationships with their customers. Our Nurture Marketing Platform has generated more than $1 billion in revenue for our customers since 2018. We do this by unleashing the power of direct-to-consumer brands' customer data to deliver perfectly personalized email and SMS marketing strategies that are proven to grow their revenue. And we're just getting started! We are well-funded, growing super fast, and building a beautiful product with crew members located around the US and in our Minneapolis Hub. Working at Drip means empowering the ecommerce rebellion alongside some of the best people in the biz. We've worked hard to build an awesome company culture based on our 5 Guiding Principles that are more than just words on a wall (learn more: www.Drip.Com/about). Ready to empower the rebellion? Join Drip! About the opportunity As a Support Specialist at Drip, you'll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants, and our team is a critical piece in ensuring their success during usage. The specialist acts as the first point of contact for clients or users facing technical challenges and is expected to provide clear communication and effective solutions. The working hours for this position are 9:00am - 5:30pm US Central Time M-F. This is a full-time contractor engagement (PJ). You will be a fully integrated member of our global crew. We're engaging and collaborative as we resolve questions and help create customer-facing self-help resources. How do we do that? Key Responsibilities: Troubleshooting & Problem Solving Diagnose and resolve software and network-related issues. Assist users in resolving technical problems with applications, computer systems, and network devices. Identify r...