**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
We have a vacancy for **Head of Performance Measures** to join our **Global Business Insights**in the LATAM region. This can be office based, hybrid, or fully homebased in a number of LATAM locations.
**Summary**
The Head of Performance Measures plays a vital role in the Business Insights team, crafting important metrics to assess business performance.
**Key Job Functions**
- Leadership and Transformation: Continue the transformation of the Performance Measures team, ensuring alignment with Group-level objectives and maintaining strategic momentum.
- Data-Driven Insights: Analyze data to provide insights that influence strategic plans and operational actions, suggest practical process improvements (PPI), and generate innovative ideas. Provide compelling performance data to support commercial endeavours and win new business.
- Lead the team in defining achievable and competitive important metrics to measure performance and promote continuous improvement across Divisions.
- Technical and Operational Expertise: Ensure the team can interrogate data using AI and advanced techniques, creating standards for analytics across Divisions.
- Metric Development and Optimization: Oversee the definition, optimization, and generation of metrics, reports, and scorecards to assess operational performance, including delivery, productivity, financial, and quality performance.
- Collaborator Collaboration: Work with various collaborators to design, develop, maintain, and improve metrics and associated analytical reports.
- Project and Initiative Leadership: Serve as the business lead for priority projects and initiatives, delivering insightful analyses and recommendations to senior leadership.
- Data Consultation and Oversight: Provide consultation and oversight of data gathering and defining operational user requirements and functional specifications.
- Administrative and Strategic Oversight: Manage staffing, budgeting, scheduling, long-term planning, and provide strategic direction through line management. Ensure effective recruitment, induction, talent development, and retention of staff, along with ongoing coaching, feedback, and formal performance appraisals.
**Previous Experience**
- Education and Experience: 10 to 15+ years of relevant experience, with 5 to 10+ years in management roles. Equivalent combinations of education, training, and experience will be considered.
- Leadership and Management Skills: Demonstrated ability to lead and manage teams, with a solid understanding of operational, productivity, and financial performance drivers.
- Analytical and Technical Skills: Strong analytical skills, proficiency in computer skills, and an understanding of relational databases and database structures.
- Strong communication skills in speaking, writing, and presenting. Can convey data effectively to senior leadership and clients.
- Process Improvement: Knowledge of analytical and process improvement methodologies, especially in clinical trials, clinical development, and project management.
- Attention to Detail: Acute attention to detail and the ability to manage multiple responsibilities simultaneously, balancing long-term projects with immediate demands.
**Knowledge, Skills, and Abilities**
- Data Analytics: Proficiency in data interrogation using AI and other advanced techniques.
- Operational Excellence: Expertise in optimizing operational performance through data-driven insights.
- Collaboration: Strong collaboration skills to work effectively with various collaborators.
- Technical Proficiency: Proficiency in computer skills and understanding of relational databases and database structures.
- Communication: Excellent oral, written, and presentation skills to communicate complex data insights clearly and effectively.
- Leadership: Ability to provide strategic direction, mentor staff, and manage team performance.
- Process Improvement: Knowledge of process improvement methodologies and ability to implement practical improvements.
**Management Role**
- Staff Management: Responsible for effective recruitment, induction, talent development, and retenti