We are seeking a highly skilled ServiceNow expert to lead the development and enhancement of our IT service management platform. The ideal candidate will have deep expertise in configuration management databases, discovery, integrations, and related IT operations modules.
Key Responsibilities:
* Design, develop, and implement complex IT solutions using ServiceNow including configuration management databases, discovery, and service mapping.
* Experience with configuring and customizing ServiceNow applications and modules is required.
* Lead the development of integrations between ServiceNow and other enterprise systems.
* Collaborate with stakeholders to gather requirements and translate them into technical solutions.
* Mentor junior developers and provide technical guidance.
* Ensure best practices in coding, testing, and deployment.
* Promote the reuse of code, components, and proven patterns and influence common modeling, design, and coding practices.
* Perform upgrade testing by validating customizations, configurations, and integrations across major and minor releases.
* Develop and maintain Automated Test Framework (ATF) test suites to validate core functionalities, ensuring stability and reducing manual regression efforts.
* Troubleshoot and resolve platform issues.
* Maintain accurate documentation for development and configuration.