About the roleWe are seeking a Head of Data Implementations & Operations to join our Operations team. This group is essential to Garner’s ability to provide a seamless and accurate benefits experience for our members. We manage key data connections that support our products, including establishing new data feeds with healthcare carriers and performing continuous maintenance to ensure that claims, eligibility, and provider data remain accurate and reliable. Getting this right is crucial for our members’ ability to use and trust Garner.This position is fully remote and reports to the VP of Operations.What you will doLead, mentor, and grow a high-performing team responsible for the end-to-end implementation and ongoing maintenance of data feeds from carriers, TPAs, PBMs, and benefits administration systemsDevelop and scale the operational processes for data and network configuration, driving improvements in efficiency, quality, and timeliness to support Garner’s growthAct as the senior leader for the data implementations function, serving as a point of escalation and representing the team in strategic meetings with key clients and partnersCollaborate closely with Product, Engineering, and Customer Success leadership to drive strategic projects, improve tooling, and ensure the implementation process scales effectivelyAct as the subject matter expert for your team, guiding them through complex troubleshooting of data file issues and overseeing the research and implementation of provider network configurationsHold the team accountable to high standards of operational excellence, establishing key metrics and processes to ensure data is onboarded accurately and securelyWhat you will bring to the team5+ years of experience in an operations role within a fast-paced startup, high-growth tech company, or other complex, high-performance organizationProven experience managing and developing a team of individual contributors, with a track record of holding your team accountable to performance goals and quality standardsStrong data fluency and analytical skills, and a strategic mindset with the ability to learn complex systems quickly, identify opportunities for process improvement, and execute on them effectivelyExceptional project management and stakeholder communication skills, with the ability to manage difficult conversations and build strong relationships with both technical and non-technical counterpartsPreferred Experience:Familiarity with healthcare data sets, particularly claims and eligibility filesKnowledge of common data exchange tools and protocols, including SFTP, ETL processes, and data mappingProficiency with SQL and Google Sheets for data analysis and manipulationYou are a proactive, resourceful problem-solver who thrives in a dynamic environment and can navigate ambiguity to drive resultsPlease note: we are unable to sponsor or take over sponsorship of an employment visa at this time.Compensation transparencyThe base salary range for this position is $170,000 - $210,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.Fraud and Security NoticePlease be aware of recent job scam attempts. Our recruiters use Garner email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement and to candidateprotection@getgarner.com.Equal Employment OpportunityGarner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com.
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