Job Title: IT Support Analyst Contract 3M
As a pivotal member of our technology team, the IT Support Analyst will provide remote computer and system support to employees.
Key responsibilities include:
* Analyzing issues and formulating solutions
* Troubleshooting system, application, and hardware issues
* Ensuring customers are updated on ticket progress
* Working remotely with customers to solve problems
* Utilizing internal knowledge base to provide and find solutions to known issues
* Using external information to research and resolve issues when needed
* Consistently updating the ticket tracking system with status and fixes
* Properly escalating issues to necessary parties as required
The ideal candidate will possess a process-oriented mindset, excellent customer service skills, and the ability to work efficiently individually and as part of a larger team.
Requirements include an Associate's Degree in Information Systems or equivalent program, or a proven track record of IT experience. Desired qualifications and skills include knowledge delivering IT solutions within a corporate environment, experience working in a mixed Mac and Windows environment, and experience in the Advertising industry.