Technical Analyst - Client Technical OnboardingJoin to apply for the Technical Analyst - Client Technical Onboarding role at JPMorganChaseTechnical Analyst - Client Technical Onboarding2 days ago Be among the first 25 applicantsJoin to apply for the Technical Analyst - Client Technical Onboarding role at JPMorganChaseGet AI-powered advice on this job and more exclusive features.JOB DESCRIPTIONThe Client Technical Onboarding Team is responsible for onboarding TS products leveraging file transmissions for new and existing clients. This could include, ACH/GACH, Check Print, SWIFT, ARP, or Information/Statement Reporting. This team is an integral part of the client experience, and as such works closely with the sales, service, and implementations teams that cover these CIB clients. The incumbent will also partner closely with other internal teams such as product, connectivity, operations, and technology to provide clients with a high quality implementation experience.DescriptionJOB DESCRIPTIONThe Client Technical Onboarding Team is responsible for onboarding TS products leveraging file transmissions for new and existing clients. This could include, ACH/GACH, Check Print, SWIFT, ARP, or Information/Statement Reporting. This team is an integral part of the client experience, and as such works closely with the sales, service, and implementations teams that cover these CIB clients. The incumbent will also partner closely with other internal teams such as product, connectivity, operations, and technology to provide clients with a high quality implementation experience.The individual will lead the client through the technical process of setting up and/or testing of inbound or outbound files. This entails providing guidance to clients on product capabilities, gathering and documenting requirements, analysis and expertise with various file formats (ISO XML, NACHA, EDI X12, flat files, etc.), coordinating testing with back offices, explaining test results to clients, requesting production migration, assisting with production verification, and handover to Service/Production Support. This role will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines. Must work independently with minimal supervision, as well as partner with the larger project deal team. Initial support focus will center on regression test support and low complexity projects, with growth opportunities for higher complexity products/format projects based on incumbent’s experience and training.ResponsibilitiesConduct scoping meeting(s) with the client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilitiesAttend and sometimes lead recurring project status meetings via conference callPrepare Statement of Work outlining product implementation options and timelineUse tracking tools and systems (e.g. Deal Manager, SharePoint) to document current project status, issues, and risks for all active projectsEstablish test environments, validate file formats, execute file testing, coordinate back office testing, track test results, and assist client with issue resolutionServe as an effective point of escalation on behalf of clientSupport client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated, and provide timely status updates to the client and project teamAttend meetings and training as required to continue development and product knowledgeProvide support to colleagues when requested; become a subject matter expert for products supportedAttend pre-implementation calls with clients, Project Managers and Sales as neededIdentify and communicate process gaps and improvement opportunities; express willingness to own improvement initiativesAdhere to all JPMorgan Chase department policy and proceduresQualificationsTechnology, and/or project management skills requiredStrong client servicing skills; client-facing experience preferredExcellent verbal and written communication skills to both clients and internal partnersAbility to manage high work queue levels and effectively prioritize is requiredExcellent analytical skills and attention to detail requiredEffective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriateProficient in various desktop and internet-based applicationsAble to work in a collaborative team environment and partner with colleaguesMust be able to work independently with minimal supervisionWillingness to learn and adaptable to changeAbout UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamJ.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyReferrals increase your chances of interviewing at JPMorganChase by 2xGet notified about new Technician jobs in Greater Buenos Aires.Business Analyst - Supply Chain ManagementTechnical Leader - Latin America - RemoteSenior Business Analyst - Insurance (Fully Remote)Greater Buenos Aires $400.00-$450.00 13 hours agoSan Miguel, Buenos Aires Province, Argentina 1 month agoDrive the Future Program - Technology (Part time)Senior Business Analyst - Insurance (Fully Remote)QA Automation Engineer - Latin America - RemoteBusiness Intelligence & Marketing Analyst(Fluent English) Technical Support Consultant (LATAM, remotely)Business Intelligence Analyst (Data analyst)Business Intelligence Analyst (Data analyst)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr