Business Process Analyst
* Location: Brazil, Colombia, or Costa Rica (Remote)
* Employment Type: Full-Time (FTE)
* Salary: BRL 8,000/month
* Contract Period: April 20, 2026 – November 30, 2026
About the Role
We are seeking a detail-oriented and analytical Business Process Analyst I to support the design, optimization, and visibility of Go-To-Market (GTM) processes. This role will work cross-functionally with Sales, Marketing, Customer Success, and Operations teams to improve execution efficiency, standardize metrics, and enhance overall business performance.
Key Responsibilities
1. GTM Process Design & Documentation
* Document and refine key GTM execution processes, including:
* Lead and demand handoffs
* Opportunity and deal flow
* Adoption, renewals, and expansion motions
* Clarify ownership, handoffs, and stage expectations across teams
* Identify execution gaps, friction points, and inconsistencies
* Develop clear process maps, documentation, and lightweight playbooks
2. GTM Metrics & Execution Visibility
* Define and standardize core GTM execution metrics (e.g., conversion rates, pipeline health, deal velocity, renewals)
* Ensure clear metric definitions and alignment across teams
* Build simple dashboards or reporting views to highlight execution risks and performance gaps
* Analyze data and provide actionable insights to drive process improvements
3. Cross-Functional Collaboration
* Facilitate working sessions with stakeholders across Sales, Marketing, Customer Success, and Operations
* Capture key decisions and translate them into structured documentation
* Support ongoing initiatives with data-driven analysis and consistent follow-through
Qualifications
* Bachelor’s degree in Business, Finance, Engineering, or a related field
* 1–3 years of experience in business analysis, operations, or process improvement
* Strong analytical and problem-solving skills
* Experience with process mapping and documentation
* Familiarity with CRM tools (e.g., Salesforce) and reporting/dashboard tools is a plus
* Excellent communication and stakeholder management skills
* Ability to work in a fast-paced, cross-functional environment
Preferred Skills
* Experience with GTM processes or Revenue Operations
* Knowledge of pipeline management and sales metrics
* Basic understanding of data analysis tools (Excel, BI tools, etc.)