Join to apply for the SAM HUB IT Service Delivery Manager role at Hitachi EnergyThe OpportunityHitachi Energy Transformers is seeking a South America HUB IT Service Delivery Manager. As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You are providing the interface to the business, consulting with the Hub BU leads, IT stakeholders and application owners within the business on IT-related topics. This position is a stakeholder facing role and requires management of expectations within the business. As Hub IT Service Delivery Manager you lead a multi-national team of lower-level managers and/or IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, possibly manage hosted IT resources and support global IT projects in respect of regional implementation. Act as an IT Business Partner for the related geographical management or for the appropriate regional management. Location: Preferably Guarulhos, Brazil. Other locations in South America will be considered.How Youll Make An ImpactLead a multi-national team of lower-level managers or a local/multi-country team of IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, eventually manage hosted IT resources and support global IT projects in respect of Hub/regional implementationTogether with the Hubs, implement the global standard IT operating model, oversee Service and Project Delivery, and ensure that the business voice is an integral part of the PG IT operating modelAccountable for development and management of an organizational entity for delivering IT services, solutions, and activities in the Hub regionAccountable for end to end IT service delivery including onsite services and IT/OT Cybersecurity operational management at the sitesAggregate demands for new and improved IT Infrastructure services required by the business and ensure overall business satisfaction with existing Infrastructure servicesCollaborates with the Business Unit IT Management, IT stakeholder and 3rd Party IS Suppliers and across HubsIs accountable for the assigned Business Unit scope towards Hitachi Energy Business and functions. Ensuring that delivery of business processes/projects supporting IS systems/projects is aligned to Business and functions needs, resulting in improved efficiency, effectiveness, quality and/or operational functionalityPrioritizes tasks and responsibilities to manage regional and local requirements and escalations seamlessly accordingly to the global targets and strategy. Ensures Vision and Mission alignment of the operational tacticLeads and works with distributed teams and processes and driving them towards high levels of operational excellenceResponsible for compliance of IT services to local law, Local license compliance & local IT controls compliance. Responsible for local IT budget in the countryResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelinesYour BackgroundBachelors degree and deep experience in Information Systems or a Technology related business. Degree in Computer Science/ Information Systems or Engineering are preferredExperience in IT delivery management role across regional geographiesExperience in project management of complex global projects including IT system integrationExperience with manufacturing operations methods, process, and change managementExperience in complex stakeholder scenarios, cross-functional problem solving and good understanding of IT procedures and policies, together with end-to-end business processes knowledgeExcellent written and verbal communication skills with the ability to communicate fluently in English in a global multicultural diverse environmentFlexibility to occasionally work in different time zones and business travelHitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesAppliances, Electrical, and Electronics ManufacturingIT Services and IT Consulting
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