We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a vital role in providing remote computer and IT system support for employees.
Key responsibilities include analyzing issues, formulating solutions, and troubleshooting system, application, and hardware problems. Excellent customer service and problem-solving skills are essential for this position.
The ideal candidate will have a process and project-oriented mindset, be efficient working individually and as part of a larger team, and possess knowledge of various technologies. Self-motivation and self-reliance are also required.
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customer is updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to provide and find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Requirements:
Education & Experience:
Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.
Desired Qualifications & Skills:
Knowledge delivering IT solutions within a corporate and/or enterprise environment
Experience working in a mixed Mac and Windows environment
Additional Skills:
Experience in the Advertising and/or Marketing industry preferred
Experience in centrally managed computer environments
Benefits:
This role offers the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.
Others:
Please note that this role requires strong communication and teamwork skills, as well as the ability to work in a remote environment.