QA Engineer #2486 Position Summary: Our partner, a fast-growing SaaS company offering intuitive remote monitoring and endpoint management software for IT teams, is seeking a motivated and detail-oriented QA Engineer to join their team.
As a QA Engineer, you will work closely with both the development and product teams to design and execute manual test plans, identify and report bugs, and ensure a high standard of product quality.
In addition, you will support the ticketing team by triaging incoming issues, reproducing bugs, and verifying fixes—serving as a crucial bridge between customer-reported issues and the engineering team.
You will also act as a subject matter expert in manual testing tools, approaches, and best practices.
Experience and Education:
B.S.
in Computer Science or related experience.
4+ years of hands-on experience in Manual QA across diverse projects and domains.
Experience with manual testing of virtualized environments, ensuring performance and reliability.
Experience working with ticketing teams to validate issues reported through ticketing systems and support portals.
Skills and Strengths:
Manual Web Application Testing
Manual Systems Testing
Regression Testing
Functional Testing
Writing Test Cases
Executing Test Plans
Bug Reporting in JIRA
TestRail
Windows OS Testing
Linux OS Testing
macOS Testing
VMware Testing
SQL Queries
Black Box Testing
Smoke Testing
PostgreSQL
Primary Job Responsibilities:
Develop comprehensive test plans and strategies aligned with business requirements and project objectives.
Write and execute detailed manual test cases for systems, applications, APIs, and database components.
Conduct functional, regression, and exploratory testing across virtual environments (Windows/Linux VMs).
Create and maintain well-structured test scenarios and data that support thorough and repeatable testing processes.
Use SQL/PostgreSQL to validate database records, run queries, and verify stored procedures.
Accurately identify, document, and prioritize defects using JIRA, including reproduction steps and severity levels.
Respond to client-reported issues from the ticketing system by reproducing bugs, validating functionality, and identifying root causes.
Ensure the availability and integrity of test data by creating, modifying, and validating datasets.
Maintain organized and current documentation for test cases, test plans, and overall QA processes.
Collaborate closely with cross-functional teams—including developers, product managers, and business analysts—to align on testing priorities and ensure issue resolution.
Support continuous improvement by identifying opportunities to optimize manual testing approaches and apply QA best practices.
Take ownership of end-to-end testing of SaaS platforms and support portal functionalities.
Help drive test coverage, improve defect prevention practices, and uphold infrastructure quality standards.