Service Desk ProfessionalWe are seeking a skilled Service Desk professional to provide exceptional support and ensure seamless day-to-day operations.The ideal candidate will possess advanced English communication skills, strong interpersonal abilities, and experience with IT service management platforms.Key Responsibilities:Provide multi-channel support via phone, email, or chatRecord calls and resolve low-to-medium complexity contacts efficientlyDirect contacts to resolution groups as neededRequired Skills and Qualifications:Familiarity with remote support tools and softwareExperience in a similar Service Desk roleBasic understanding of IT infrastructure and systemsBenefits:Comprehensive health insurance planDental plan and life insuranceTransportation vouchers and childcare assistanceOther Perks:Free access to an online learning portal for skill developmentInternational experience opportunitiesDiscounts on language courses