Job Overview
We are seeking a skilled IT Support Analyst to provide remote computer and IT system support for employees in Brazil. As an integral part of our team, you will play a crucial role in ensuring the smooth operation of our IT infrastructure.
The ideal candidate will have excellent customer service and problem-solving skills, a process-oriented mindset, and be efficient working individually and as part of a larger team.
You must be knowledgeable about various technologies and adaptable enough to resolve technical issues. The ability to work independently and make sound decisions is essential.
Key Responsibilities
* Analyze complex technical issues and develop effective solutions
* Troubleshoot system, application, and hardware problems with minimal supervision
* Communicate technical information to non-technical stakeholders in a clear and concise manner
* Work collaboratively with internal teams to resolve issues and implement new solutions
* Stay up-to-date with the latest technology trends and best practices
Required Skills and Qualifications
* Bachelor's Degree in Information Systems or equivalent experience required
* At least 2 years of experience delivering IT solutions within a corporate environment
* Knowledge working in mixed Mac and Windows environments is highly desirable
* Experience centrally managing computer environments is a plus
Desired Qualifications and Skills
* Proven track record of providing exceptional customer service and support
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong analytical and problem-solving skills with attention to detail
* Familiarity with IT service management tools and processes
About Us
We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our clients.
If you are a motivated and driven IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.