Job Description:
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* We are seeking a highly skilled and experienced professional to fill a critical role in our organization. The successful candidate will be responsible for designing and implementing cutting-edge call-flow architectures, scripts, and data actions. This individual will also be expected to integrate various Genesys products and components, including Salesforce, Genesys APIs, PCI PAL, and GenAI.
* In addition to these technical responsibilities, the ideal candidate will possess excellent troubleshooting skills and have a strong understanding of Genesys infrastructure, protocols, and architecture. They should also have experience with reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights.
* To excel in this position, you will need to have a good grasp of ITIL principles, specifically Incident, Change, and Configuration Management. Your expertise in gateway protocols, such as SIP and MGCP, as well as your knowledge of trunking technologies (E1/T1 CAS/CCS, SIP) will also be invaluable assets.
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Key Requirements:
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* Skills and Qualifications:
o Technical Expertise: Advanced English, Genesys Framework and Architecture, SIP Protocols, Reporting Components
o Design and Implementation: Call-Flow Architectures, Scripts, Data Actions, Data Tables
o Integration: Salesforce, Genesys APIs, PCI PAL, GenAI
o Infrastructure: Genesys Cloud Components (Google CCAI Chat Bot, Predictive Engagement)
o Communication: Excellent Troubleshooting Skills, Strong Understanding of Genesys Infrastructure
* Benefits and Perks:
o Professional Growth: Opportunities for career advancement and skill development
o Collaboration: Work in a dynamic team environment with talented professionals
o Recognition: Recognition for outstanding performance and contributions
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