Executive Operations Assistant to Founder
Location: Remote (Global) | Salary: $18-29k USD annually | Full-Time EST HOURS
The Role: We're seeking a competent Executive Operations Assistant to support the founder of Wall Street Quants, an online education company. This role combines operational excellence with research capabilities and strategic thinking. You'll conduct in-depth research, manage critical operational processes, and handle complex administrative tasks that directly impact business growth.
Responsibilities
Strategic Research: Conduct comprehensive research on vendors, competitors, payment processors, market opportunities, and operational solutions with detailed analysis and recommendations
Billing & Revenue Operations: Manage all billing processes, payment reconciliations, dispute resolutions, and chargeback handling across multiple payment platforms
Compliance & Documentation: Handle tax filings, regulatory compliance, licensing requirements, and maintain meticulous records across jurisdictions
Process Auditing: Regularly audit all operational processes, identify inefficiencies, and implement improvements
Vendor Management: Research, evaluate, and manage relationships with international vendors and service providers
Systems Organization: Transform and maintain Google Drive, documentation systems, and operational workflows
Course Operations Support: Monitor student success metrics, payment issues, and platform performance
Qualifications
Exceptional research skills with ability to navigate complex information and present clear findings
Experience with billing systems, payment processing, and financial reconciliation
Strong analytical capabilities with attention to detail in auditing and documentation
Proven ability to work independently across multiple time zones
Advanced English proficiency (written and verbal)
Experience managing operations remotely with minimal supervision
Strong problem-solving skills and intellectual curiosity
Highly Valued Experience
Background in EdTech, online courses, or digital education platforms
Experience with international payment systems (Stripe, PayPal, Wise, etc.)
Knowledge of dispute resolution and chargeback processes
Familiarity with US/UK/EU compliance and tax requirements
Experience with customer support and billing inquiries
LMS platform experience (Teachable, Thinkific, Kajabi)
Skills Assessment Required
Research project demonstrating analytical capabilities
Writing samples showing clear communication
Examples of process improvements implemented
Case study of a complex problem solved independently
References verifying remote work success
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