Executive Assistant
We are seeking a highly organized and detail-oriented Executive Assistant to support our Customer Success Senior Manager in a fast-paced digital marketing agency.
This is an excellent opportunity for a proactive problem-solver who thrives in a dynamic environment and is passionate about supporting client success.
About the Role:
The successful candidate will be responsible for providing exceptional administrative support, ensuring seamless client onboarding, managing client relationships, and facilitating meetings and communications.
Key Responsibilities:
* Client Onboarding Excellence: Build and optimize bio pages for new clients, coordinate with account managers to ensure seamless client setup, configure calendar linking systems and GHL account setups, and ensure every new client has a flawless onboarding experience.
* Client Relationship Management: Facilitate & Manage all client offboarding communications with professionalism, execute drip message campaigns and implement client-requested changes, conduct thorough account audits to identify and resolve messaging errors, handle monthly billing follow-ups and renewal communications.
* Meeting Support & Documentation: Attend weekly client meetings as the CSM's right hand, take detailed meeting notes and create actionable task lists, collaborate with account managers to ensure all client requests are tracked and completed, maintain organized records of all client interactions and outcomes.
Requirements:
* 2+ years of executive assistant or client support experience.
* Proficiency with CRM systems (GHL experience preferred).
* Strong written and verbal communication skills.
* Experience with calendar management and scheduling tools.
* Proven ability to manage multiple priorities simultaneously.
Nice to Haves:
* Experience in digital marketing or financial services.
* Familiarity with marketing automation platforms.
* Previous experience supporting customer success teams.
What We Offer:
A dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the lives of our clients.
Contact Us:
To learn more about this exciting opportunity, please get in touch with us via [insert contact method].