Job Description
About Us:
Cadence is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and the types of clients we serve are expert networks, investment firms, consulting firms and market research firms.
We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas).
We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.
Key Responsibilities:
* You will play a key role in ensuring clients' interpretation and market research needs are met with precision and efficiency.
* Your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.
* As you master these core functions, opportunities may arise for managing more complex projects, assuming enhanced client-facing roles, and collaborating with Client Service Managers on strategic planning, furthering your growth within the Client Services team.
The Job:
You will manage multiple projects per day.
Projects can begin and end on the same day or span several weeks.
Here's how you will interact with a project:
* Scoping: You will speak with clients via email, phone, or WeChat about their needs.
* Matchmaking: Your top responsibility is to identify the best linguist in our community for the client's objective.
* Executing: You will need to sync up expectations between client(s) and linguist(s), chaperone calls to ensure they begin successfully, and speak with clients after projects to make sure they are satisfied.
Required Skills and Qualifications:
* Bachelor's degree in a related field.
* Fluency in English; fluency in an additional language is a bonus.
* Experience with Salesforce or similar CRM systems.
* Excellent written and verbal communication and client service skills.
* Strong organizational and multitasking abilities.
* Ability to work under pressure in a fast-paced environment.
* Ability to work effectively in both independent and team environments.
* Goal-oriented, driven, and highly motivated to succeed & take on challenges.
* Entry-level to intermediate-level candidates are welcome to apply; any relevant work experience is a plus.
Benefits:
* Salary commensurate with experience.
* Paid time off.
* Health insurance.
* Annual allowance for professional development expenses.
Others:
* This is a fully-remote role where you can work from home.
* You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region.
* Weekends and overnights shifts are available with a commensurate increase in compensation.