Overview
Join to apply for the Customer Engagement Manager role at Novartis Pharma Schweiz
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Join to apply for the Customer Engagement Manager role at Novartis Pharma Schweiz
Responsibilities
* Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals -Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
* Establish and develop long-term relationships with key customers.
* Acquire a thorough understanding of key customer needs and requirements.
* Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
* Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts -Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account -Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans -Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
* Responsible for establishing and implementing a sales/business plan for a designated client base.
* May manage a few direct reports -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Major Accountabilities
* Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals -Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
* Establish and develop long-term relationships with key customers.
* Acquire a thorough understanding of key customer needs and requirements.
* Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
* Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts -Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account -Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans -Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
* Responsible for establishing and implementing a sales/business plan for a designated client base.
* May manage a few direct reports -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key Performance Indicators
* Sales revenue and revenue growth in designated accounts -Operating budget for designated key accounts (Budget, Cost, Sales, etc.)
Minimum Requirements
Work Experience
* Team management experience is preferred.
Skills
* Account Management.
* Accountability
* Collaboration
* Commercial Excellence
* Competitive Intelligence.
* Compliance
* Crm (Customer Relationship Management).
* Customer Engagement
* Ethics
* Healthcare Sector
* Market Development
* Problem Solving Skills
* Revenue Growth
* Selling Skills
* Value Propositions
Languages
* English.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries
* Pharmaceutical Manufacturing
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