Technical Expertise in ServiceNow
The role of a Technical Expert in ServiceNow is pivotal in building and evolving it as the IT ERP for the organization.
* Makes informed architectural decisions for configuration and development.
* Guides and supervises external partners responsible for development and application management.
* Performs configuration, development, and administration tasks within ServiceNow.
This individual collaborates closely with other stakeholders to ensure alignment with strategic roadmaps and project scopes.
Key Responsibilities:
* Investigate and advise on module usage, integrations, and platform capabilities.
* Ensure design follows best practices and avoids unnecessary customization or technical debt.
* Represent the organization as a subject matter expert in cross-functional meetings and initiatives.
Qualifications:
* Must-Have: Administrator certification or equivalent.
* Proven experience in scripting and integration.
* Strong stakeholder management and interpersonal skills.