Job Description
This IT Support role involves providing on-site technical assistance covering various aspects of the company's infrastructure, including IT hardware, networking, data center operations, and voice over internet protocol (VOIP) phone troubleshooting.
Key Responsibilities:
* Maintenance and support of network devices such as switches, routers, wireless access points, and servers to ensure smooth day-to-day IT operations
* Troubleshooting VOIP phones and managing server tasks, with an emphasis on adhering to service level agreements (SLAs)
* Monitoring system health, patching phone ports, and ensuring proper functioning of Avaya VOIP phones and other equipment
* Fiber link troubleshooting between switches and communication with remote technical teams
* Switch chassis blade replacement and maintenance of data center infrastructure management applications
* Regular visual checks of IDF rooms for cooling and power status, as well as PDU health and UPS alarms monitoring
* Knowledge of ITSM tools, operating systems, networks, storage devices, and backup technologies
Requirements:
* Basic knowledge of CISCO, Riverbed network devices and assigning switch ports to specific VLANs
* Patch phone ports to switch as needed, troubleshoot issues with fiber links between switches, and visualize errors for effective communication
* Good understanding of Data Center Infrastructure Management Application and periodic visual check of IDF rooms for cooling and power status
* Networking and Operating System basics, knowledge of Monitoring tools like Solarwinds, and experience in SLA based environment
* Basic knowledge about Hardware like Servers, Storage devices, Knowledge to understand Monitoring Tool outcome, and Basic knowledge of ITSM tool preferably ServiceNow
* Knowledge of Backup technologies preferably EMC Avamar, and experience in Server Performance monitoring
Benefits:
* Ongoing training and professional development opportunities
* A collaborative and dynamic work environment
* Opportunities for career advancement within the company