API Gateway Support Engineer
We are seeking a skilled Technical Support Engineer to join our team.
About the Role
* This is a full-time position that requires strong technical skills and excellent communication abilities.
* You will be responsible for handling customer support tickets, troubleshooting complex issues, and working closely with our engineering team.
Key Responsibilities
* Customer Champion: You will be the first point of contact for our customers, providing timely and effective solutions to their technical challenges.
* Technical Problem Solver: You will work closely with our engineering team to reproduce and resolve complex problems.
* Product Innovator: You will collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
Requirements
* Strong Technical Skills: You must have a strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is also essential.
* Excellent Communication Skills: You must have excellent written and verbal communication skills to effectively interact with customers and team members.
* Collaborative Spirit: You must be able to work effectively in a fast-paced, global team.
What We Offer
* Cutting-Edge Technology: You will work with the latest API gateway and API management technologies.
* Global Impact: You will contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.