Operations Administrator
We are looking for a detail-oriented and analytical individual to support our Central Operations team and US Operations markets in general administrative tasks and onboarding growth. If you have exceptional communication and problem-solving skills, then this role may be for you.
What You'll Focus On:
Support our US Operations Cities on growth deliverables and efficiencies in our day-to-day work and operations
Automate processes for our ways of working when it comes to growth and portfolio changes
Analyze data to create and prepare detailed reports for the leadership team that effectively communicate trends, patterns, and predictions using relevant data
Standardize our ways of working across markets to improve timeliness and execution on furnishings and move-outs
Perform audits and improve data metrics for our guests and internal teams, as well as manage timely data collection to update productivity and achievements on projects
Enter Unit/Building/Process information accurately, ensuring all fields are clear for other teams
Collaborate with operational team members and organizational leaders to identify gaps and opportunities for process improvements
Communicate with third-party vendors and companies if needed to support OPS/CX operations
Specific Administrative Support:
Complete utility and telecommunication setups for new units with third-party companies (create online portals, set up payments, and input data into our internal system)
Complete Package Setups for new units (create online portals, set up payments, and input data into our internal system)
Cancel utility and telecommunication accounts for move-outs
Support the scheduling of furnishing and onboarding tasks and move-outs:
Communicate with third-party vendors and buildings to schedule pick-ups
Input data into our system related to our properties
Track disposal and data related to move-outs
Support Central Operations, OPS local team, and finance/accounting with ad-hoc projects
What We're Looking For:
Degree from a top-tier university
Min. 1-2 years of experience in a similar role (administrative experience in residential or hospitality experience will be considered as a plus)
Fluency in English
Proficiency in Microsoft Word, Excel (formulation, data entry, charts, pivot tables) and PowerPoint
Self-starter with a roll-up-your-sleeves mentality and high attention to detail
Entrepreneurial drive, adaptability, and focus on results
Strong quantitative and analytical skills
Strong organizational skills with the ability to manage multiple assignments
Excellent verbal and written communication skills
Ability to work independently and with speed