Anunciada dia 13 dezembro
Descrição
Job Title: Technical Support Expert
This role requires troubleshooting complex customer issues, managing the global support queue, and delivering exceptional service to valued customers.
* Develop high-quality solutions to critical support cases
* Provide technical guidance to customers and collaborate with internal teams to resolve issues
* Respond to incoming calls and open cases in Salesforce
* Monitor the Global Support queue and prioritize case acceptance
* Analyze customer-reported issues and provide timely solutions via case updates, calls, or screen-sharing sessions
* Offer customer support via email, Teams, and telephone using discretion and technical judgment
* Utilize Chrome Developer Tools for web application analysis
* Perform API testing and validation using Postman or cURL
* Diagnose IIS and SSL issues on Windows Application Servers
* Configure and troubleshoot Windows ADFS Servers, and perform remote diagnostics via VPN or RDP
The ideal candidate will have a strong understanding of support operations, troubleshooting methodologies, and experience with tools such as Salesforce, JIRA, and Confluence. They should be able to solve problems efficiently in a fast-paced environment and possess excellent verbal and written communication skills in English.
