CX Strategy Manager Role
Sao Paulo is a key market for the world's leading mobility technology platform, offering a range of app-based services. The company provides flexible work and income opportunities for car owners, drivers, and delivery partners.
We are seeking a proactive individual with strong analytical and communication skills to analyze data, formulate and test hypotheses, generate key insights, and collaborate with stakeholders to develop impactful strategies.
Key Responsibilities:
* Support the development and implementation of strategic initiatives for the CX Team.
* Conduct analysis to support executive decision-making to drive key strategic initiatives and projects.
* Build robust business cases and financial models to support strategic initiatives, including new products, market expansions, and strategic partnerships.
* Identify and document opportunities to optimize business processes, enhance operational efficiency, and improve customer experience.
Requirements:
* Minimum 2-4 years of work experience in related areas or professional service industries.
* Strong problem-solving, written and communication skills.
* Independent, self-starter, ability to multitask.
* Proficiency in Excel and PowerPoint is essential.
* Strong financial and analytical skills.
* Proficient English (oral and written) is mandatory.
About Us:
We create user value by innovating new experiences that are safe, pleasant, and efficient.
We are data-driven, making informed decisions through analyzing valuable metrics.
Our team values diversity and inclusion, promoting equal opportunities for all.